Well, I'm not sure how standard bus time works, I've never used it. If your Application-Bus-Time-Diff returns the result in seconds, then it will work.
So what you'll need to do is create a test ticket, see what the command returns, and then do the math yourself to see if it is indeed seconds. I'm sure it is. I think if you use the value that application-bus-time-diff generates that you should be fine. I can see why you would not want to do resolved - create date because of weekends and un-supported night hours. I think that you should be fine though, just try it out and make sure you check the answer against a manually attained answer. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: T. Dee [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 20, 2007 2:06 PM To: [EMAIL PROTECTED]; Opela, Gary L Contr OC-ALC/ITMA Cc: T. Dee Subject: Re: Question: Date and Time Calculation Gary - thanks for your email. I tried Application-Bus-Time-Diff (see below) - I did a set fields setting the Application-Bus-Time-Diff to an integer field - the result that is came back is 19918. So to get the actual value do I need to take this value and divide by 86400 ? $PROCESS$ @@:Application-Bus-Time-Diff "$TIMESTAMP$" "$Date/Time Field$" Thanks. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
