My environment is listed below. A few machines are still 32-bit Win2K3 for comparison, or where BMC said not to use x64 (EIE 7.0.01), or where necessary (anything with Crystal Reports Server XI / BOXI).
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> ITSM 7.0.02.006 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.1.01.001; Service Level Mgmt 7.1, AIE 7.1; Kinetic Request 4.0.3, Survey Lite 4.0.3, Calendar Lite 1.0.1; on AR Server, AREmail, Approval, Assignment, Mid-Tier, and Flashboards 7.1.00.001 on: Win2K3 Ent x64 / SQL Server 2005 x64 _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Monday, November 26, 2007 9:52 AM To: [email protected] Subject: Re: ARS v7.1.0 Patch 001 Released ** Good Morning, Christopher: Thank you for the heads up on this patch. Just to confirm, you're on a Windows 2003 /SQL Server platform right? Carey Black or anyone else that downloaded the restricted release version of 7.1 patch001; did you run into similar problems? We were also asked to install the restricted release version to address the mid-tier time zone and field length error issues. Thanks, Michelle strauss <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 11/25/2007 05:16 PM Please respond to [email protected] To [email protected] cc Subject Re: ARS v7.1.0 Patch 001 Released ** Well, I'm not sure there's that much to celebrate. I just finished doing by-file updates of my complete 7.1 dev and pre-production systems and pretty much everything I wanted fixed was not, and new errors were introduced. The search database is still impossible to initialize in the admin tool, even if you delete it first and recreate it. It still crashes the admin tool after about an hour. The mid-tier 7.1.00.001 installer still cannot find the Crystal Reports Server XI / Business Objects XI installation on the same machine with both hands and a flashlight, and does not allow you to install the Crystal Reports integration. On the same machine, the mid-tier 7.0.01.003 and 005 installers both find it, so I finally settled for 7.0.1.005. Safari still cannot log out of the mid-tier from the ITSM 7 consoles - you have to force quit to exit which leaves the session open. Patch 001 made no dent in that problem. The persistent prefetch of the ITSM server still takes 30 minutes, but the CPU load on the AR server is even higher and more continuous than before - steady at 35% versus just peaking at 35% - and the impact on the User Tool access is worse. It remains to be seen just how "persistent" it is, although it only took about a minute to reload after a normal restart of Tomcat. On the other hand, it does not appear to have gotten the prefetch "right" - when you open a new incident from the Incident Management Console the entire Quick Links panel is missing on one mid-tier. The other spits out new ARERR 314 errors about missing fields and relational operators that are new since patch 001. ITSM 7 Close button behavior is just as bad or worse. It prefetched completely last night after restart, but is having to cold fetch every form I call for so it was NOT retained in cache. This on the mid-tier that prior to patch 001 was consistently the ONLY one retaining its prefetched cache. There could be issues with the mid-tier settings - you will find very little resemblance between the patch 001 config.properties file and the 7.1.00 file in terms of structure and some of the entries, and I had to copy a lot of it by hand as the read me file said to do (very vaguely). I am starting to think that Patch 001 is to ARS 7.1.00 as Patch 004 was to ARS 7.0.01 - off target. Those of you sitting on 7.0.01.005 might want to stay put - I might be joining you! I'm going to flush the cache on both mid-tiers, force new prefetches, and go home. Christopher E. Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ <http://remedy.unt.edu/helpdesk/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Sunday, November 25, 2007 3:56 AM To: [email protected] Subject: Re: ARS v7.1.0 Patch 001 Released ** Oops - that's 7.1.0 Patch 001 _____ From: David Sanders [mailto:[EMAIL PROTECTED] Sent: Sunday, November 25, 2007 9:55 AM To: '[email protected]' Subject: ARS v7.1.1 Patch 001 Released Hi All Just a FYI - this patch seems to have been released on Friday Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ====================================================================== Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. 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