Thanks Rick, Is it best to upgrade to Help Desk 6.x and CMDB 1.x and then try to upgrade to CMDB 2.x? I tried to run the ITSM 6 upgrade installer on my test box but it failed. It complained about the archgid utility not working on ARS 7.1. Is the ITSM upgrade app the way to go if I can get this error corrected? Thanks
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, November 28, 2007 10:29 AM To: [email protected] Subject: Re: HelpDesk 5.6 Upgrade to 6.x and CMDB Install ** Brian, CMDB will work with ITSM 6 - in fact, v1.x is installed with it. So some of the links to customer Assets that used to go directly to AST:Asset now hit the appropriate CMDB tables. You have the option to use CMDB 1.x, which works fine with ITSM 6, or upgrading to the 2.x version of CMDB, which is far better, but can be a pain to get working with ITSM 6. In fact, you need to contact support to get the help necessary - there's a good bit of manual work to do, and you can be the judge of whether the gain is worth the pain. SLM 7.0 should not be used with ITSM 6, even if it can be used, which I doubt. You will have enough fish to fry without worrying about SLM 7.x. Just trust me on that one. I don't think that the DSL is configured to work with ITSM 6.0, but I would think that you could use the import file in the download as a template for building the necessary table in which to import the data, and you could figure out the workflow to read and validate against it. Rick On 11/28/07, Sokol, Brian <[EMAIL PROTECTED]> wrote: ** Our current environment is ARS 7.1, Help Desk 5.6 and SLA 5.6. We also have several other apps (Flashboards, Remedy Link for SQL etc.) I have no desire to take the plunge to the ITSM 7.x apps at this time. I wish to accomplish three things: 1) Upgrade our current Help Desk to version 6.0. 2) Install CMDB and DSL. Can this be run with Help Desk 6.0? 3) We are also licensed for the SLM app. We have the SLA 5.6 app installed but are not using it at all. No worry about losing any prior SLA data. Can I install SLM 7.x and use it with Help Desk 6.0? If so do I upgrade from SLA 5.6 to SLM? from SLA 5.6 to SLA 6.0 and then to SLM? I will be doing this on a test box with a copy of our production data and workflow. Our workflow has been customized. I have for the most part followed Doug Muller's advice on making changes to workflow (disabling the existing workflow and giving the modified workflow a prefix that I can identify). Anyone done this before? Anyone using CMDB with Help Desk 6.x? thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.scholastic.com/> __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
