Use Filter Guide to walk the table of all "Childs" when you resolve "Parent" ticket.
FGuide runs one filter: 1-Push: 'Request ID' = $col_RequestID$ 2-Message: "Related Ticket $col_RequestID$ has been Resolved." I'm calling Guide: _ii_GSAFAS:HPD:ResolveRelated with Filter: _ii_GSAFAS:HPD:StatusResolved_ResolveRelated`! from Filter: _ii_GSAFAS:HPD:ResolveRelated_CallGuide Run If: ( 'TR.Status' != 'DB.Status') AND ( 'TR.Status' = "Resolved") AND ( 'Master' = "Yes") AND ( 'TR.WorkLog' != $NULL$ ) I'm getting "AR User Note" window: ______________________________________________________________ Related Ticket GSA000000000152 has been Resolved. (ARNOTE 10000) Related Ticket GSA000000000151 has been Resolved. (ARNOTE 10000) ______________________________________________________________ all three tickets resolved... cheers : Igor Ivanov, Engineer, RSP : Data Base Connection, Inc. : Desk: 703.605.1837 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
