Hi All, Can anyone give me any detail explanation regarding the "View Access" field on Problem Investigation form (ITSM 7)?
The Problem User guide has the following details. "From the View Access list, select Internal or Public. Internal—If you want users within your organization to see the entry. Public—If you want everyone with access to the system to see the entry, including requesters." I have tested this with the following scenario; User A, belonging to Company ABC opens a problem investigation ticket. User P, belonging to the Company PQR updates the same ticket, and creates 2 WorkInfo entries; one with view access as Public and other with view access as Internal. Now, when User A views the Work Info tab of the same ticket, he is able to view both the entries. I think he should be able to view only the WorkLog record with View Access = Public. Am I testing this functionality correctly? Is there a different interpretation of View Access field? Regards, Veeral Oza _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
