I have had tickets open on this for 7.0.0.003 since June 2007. The main ticket was closed in an unresolved state and replaced with another ticket for 7.1 GA in September 2007, which was then closed and a defect SW00276070 was created that still has not been fixed even though its status is closed. That's as near as I can tell after retracing the steps through the labyrinth of supportweb issue and defect displays. There were even duplicate tickets for the same problem manifested differently for 7.0.x and 7.1 beta along the way. I don't think support is tracking this stuff correctly since they went to a process of closing the ticket upon creating a defect. If the defect from my ticket was also closed, there is no way to tell if they consolidated it into another defect, or addressed it in some other way. They sure as hell have NOT fixed it yet!
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller > Sent: Thursday, November 29, 2007 1:29 PM > To: [email protected] > Subject: Re: Synch Search Database, UNIX (UNCLASSIFIED) > > That's distressing. > > Do you know if anyone has submitted a bug report? I looked > but didn't see one. > > > On Thu, 29 Nov 2007, strauss wrote: > > > ...and of course there is the continuing saga of the 7.x admin tool > > being totally incapable of completing a sync successfully > against a 7.x > > server with most of ITSM 7 and several other apps installed > - it crashes > > every time after about an hour. This is still true on > 7.1.00.001 Admin > > Tool and AR Server, even if you delete and recreate the > search tables. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > >> -----Original Message----- > >> From: Action Request System discussion list(ARSList) > >> [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller > >> Sent: Thursday, November 29, 2007 1:01 PM > >> To: [email protected] > >> Subject: Re: Synch Search Database, UNIX (UNCLASSIFIED) > >> > >> That might work, as I'm trying to get around the bug where > >> the synch stops if someone logs out of the Admin tool. > >> > >> > >> On Thu, 29 Nov 2007, FRANK, > >> GORDON CTR DISA JSSC wrote: > >> > >>> Classification: UNCLASSIFIED > >>> Caveats: NONE > >>> > >>> However, you can run it as a Run Process under an Escalation. > >>> Escalations are sometimes utilized like CRON jobs. Just set > >> the time and > >>> it will start like a CRON job. > >>> > >>> Gordon M. Frank > >>> DISA\Version FNS > >>> > >>> > >>> -----Original Message----- > >>> From: Action Request System discussion list(ARSList) > >>> [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller > >>> Sent: Thursday, November 29, 2007 12:06 PM > >>> To: [email protected] > >>> Subject: Re: Synch Search Database, UNIX > >>> > >>> I was afraid of that. Thanks Hugo. > >>> > >>> > >>> On Thu, 29 Nov 2007, Hugo Visser wrote: > >>> > >>>> No, the admin tool does the actual "syncing". Since the > >> admin tool is > >>>> a client side and windows only, you cannot synchronize the search > >>>> database from a unix command line. > >>>> > >>>> Hugo > >>>> > >>>> On Nov 29, 2007 5:37 PM, Drew Shuller <[EMAIL PROTECTED]> wrote: > >>>> > >>>>> Can the Synch Search Database be run from a Unix command line? > >>>>> > >>>>> Drew > > > > > ______________________________________________________________ > _________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > ______________________________________________________________ > _________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
