Check related to roles's filters like incident owner.Not every one can modify the ticket only owner can modify the ticket after closed.
On Nov 27, 2007 8:54 AM, Danaceau, Chris <[EMAIL PROTECTED]> wrote: > Sorry. It looks up _INVALID_ Status transitions. > > > This e-mail and its attachments are confidential and solely for the > intended addressee(s). Do not share or use them without Fannie Mae's > approval. If received in error, contact the sender and delete them. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris > Sent: Tuesday, November 27, 2007 8:51 AM > To: [email protected] > Subject: Re: Filter: HPD:INC:ChkStatusRule_115_E > > It is preceded by the filter HPD:INC:ChkStatusRuleRead_110 which looks > up valid status transitions is the form SYS:Status Transition Lookup. > If you run some tests and filter logs against an Incident you will see > how the first filter finds the matching transition (i.e. from "Assigned" > to "New") and populates z1D Char01. That triggers the filter in > question (115) to throw the error message. > > Here's a report of what came out of the box for incident. Any matches > would trigger the error message. > > > From Status Int : 1 > To Status Int : 0 > > From Status Int : 2 > To Status Int : 0 > > From Status Int : 3 > To Status Int : 0 > > From Status Int : 4 > To Status Int : 0 > > From Status Int : 5 > To Status Int : 0 > > From Status Int : 5 > To Status Int : 1 > > From Status Int : 5 > To Status Int : 2 > > From Status Int : 5 > To Status Int : 3 > > From Status Int : 5 > To Status Int : 4 > > From Status Int : 5 > To Status Int : 6 > > From Status Int : 6 > To Status Int : 0 > > From Status Int : 6 > To Status Int : 1 > > From Status Int : 6 > To Status Int : 2 > > From Status Int : 6 > To Status Int : 3 > > From Status Int : 6 > To Status Int : 4 > > From Status Int : 6 > To Status Int : 5 > > From Status Int : > To Status Int : 0 > > Total: 17 > > > This e-mail and its attachments are confidential and solely for the > intended addressee(s). Do not share or use them without Fannie Mae's > approval. If received in error, contact the sender and delete them. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Ravi > Sent: Tuesday, November 27, 2007 7:29 AM > To: [email protected] > Subject: Filter: HPD:INC:ChkStatusRule_115_E > > Hi: can someone help me understand what this filter is for in the > Incident Management module. I am trying to figure how I can ensure a a > closed ticket is not modified. I thought Incident Mgmt 7.0 had already a > filter which does that. But it doesn't seem to be working. > > Form: HPD:Help Desk > Execute On: Submit, Modify > RunIf: ( 'Status' != 'DB.Status') AND ( 'z1D Char01' != $NULL$ ) > Error: You cannot submit or modify the incident status from """$z1D > Char26$""" to """$Status$"" > > Thanks > ravi > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
