Hi List,
I have a requirement to open the Help Desk form of ITSM 5.5 from the
ITSM 7's console.
For this purpose, we created a view form which fetches ITSM 5.5's
tickets (which resides in a separate server) data, used this view form
as a reference to the table.
Now, I am able to see the ITSM 5.5's tickets on the ITSM 7 console's
table field.
My requirement is, when they select any ticket on the table field and
if the click on the "view" button, It has to open the ticket which
resides in a separate server
I tried using the following command "Aruser /user="username"
/password="password", It opens the user tool but not the required server
and form name. But I have to open Help Desk form and a specified server.
How to pass these parameters to the above command.
Even I tried to use the vbscript, with this I am able to open the
form, but it's closing automatically. How can I stop this. VBScript is
attached below.
If any one has encountered the same problem, help me..
Thanks & Regards,
Ramesh Babu.
VBScript:
Dim App
Dim ARForm
Dim sessionId
Dim Description
Set App = CreateObject("Remedy.User")
sessionId = App.Login("usertool","pass",False)
Set ARForm = App.LoadForm(sessionId,"servername",
"HPD:HelpDesk","OSD000001413604",4,True)
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