Hi David, The easiest way is to use a sub-report within Crystal that links on the Help Desk Request ID. I built a report that includes all of the details -- SLAs, Relationships, Work Info, etc with separate sub reports for each of the other details. Then I replaced the out of box report (Print on HPD:Help Desk form) with my new one.
HTH Cheers Katie Hutton -----Original Message----- From: David Levenseller [mailto:[EMAIL PROTECTED] Sent: Friday, 30 November 2007 10:17 a.m. Subject: Creating a Crystal Report to display Work Info in ARS and ITSM 7 I'm trying to create a Crystal Report (ver 10) that will display some of the incident information (incident #, submitter, Arrival Date, ..) and also the Work Info Detailed Description. I can get it to display the fields from the HPD:Help Desk or the HPD:Worklog separately but not if I join them in the same report. I know I'm missing something that is probably right in front of my face but I just can't see it. Any suggestions? Thank you very much, David Levenseller [EMAIL PROTECTED] ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
