Thank you Rick, Roney and Axton for your help! The Windows Service for the Email engine simply won't run. We're arranging to have the firing squad take it out back and shoot it! However, after updating the JRE and setting the max heap size to 1024 I was able to get the mail daemon up and running via the EmailStart.bat file. Its processing through the backlog of messages (oh I love the volume of email in ITSM 7) and it will work until Monday. Thanks again all! Eli
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Saturday, December 01, 2007 8:32 AM To: [email protected] Subject: Re: HELP - ITSM 7 email engine won't run ** "java.lang.OutOfMemoryError: Java heap space" Increase the max heap size the email engine can allocate. If you still see the same error, increase the max heap some more. The email engine, by default (starting with 7.0.1), caches all groups and users in memory, which requires a great deal of memory and isn't realistic for servers with a large number of users and groups. There is a setting that can be used to disable this behavior (in which case the group/users will be cached on demand) in the emaildaemon.properties configuration file. Also check Rick and Roney's suggestions. It could be that you've hit some type of defect in the email engine (they've been known to happen) where some type of message is causing the process to die. Axton Grams On 11/30/07, Eli Schilling <[EMAIL PROTECTED]> wrote: ** At approximately 8:06am this morning my email engine service crashed. Restarting the service works but it crashes again almost instantly. The only error in the stderror.log file is this: java.lang.OutOfMemoryError: Java heap space I saw this thread and hoped it was the fix but after upping the max heap size I'm having the same issue. Earlier I thought maybe there were too many records in the Email Message form so I cleaned out all but about 10,000 (of which 5500 are waiting to be sent). Still no workie. Any help would be greatly appreciated! Thank you! Eli ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, September 27, 2007 10:39 AM To: [email protected] Subject: Re: Email Service Error Message - SOLVED ** I had to contact Remedy...here is what they said to do (for future people). To increase the Java memory heap for the AR System Email Engine. You can set it in the registry for the service or set it in the emailstart.bat file (if using the emailstart.bat) You can add the java memory heap options to the Registry by doing the following: You can set Heap size upto 80 % od the physical memory. May I request you to increase the java heap size as follows. 1. Start >Run regedit> go to the following key: HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>ARSystemEmailEngine >Parameters 2. Edit the JVM Option Count : REG_DWORD : 0x2 by double clicking it. You will see the number 2, change this to 4 and Select OK 3. Select> Edit> New> String Value. Enter JVM Option Number 2 as the Value name then enter -Xms128m as the Value data, select <OK>. 4. Select> Edit> New> String Value. Enter JVM Option Number 3 as the Value name then enter -Xmx256m as the Value data, select <OK> Anytime you edit the registry it is recommended that you reboot but at the very least, you will have to stop and restart the AR System Email Engine Server service for the new parameters to be initialized. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, September 25, 2007 6:17 PM To: [email protected] Subject: Re: Email Service Error Message ** Increase the heap size allocated to the email engine jvm. There is probably a bat file that the service executes (not a heavy Windows server user). In this bat file, you can specify the heap size as a parameter: These are the parameter names and formats: -Xms128m -Xmx512m Just increase the max to larger than what is currently set. We ran into the same issue in our environment, though we are on Solaris. Axton Grams On 9/25/07, Pargeter, Christie <[EMAIL PROTECTED]> wrote: ** Hi All - I am in the process of upgrading to ARS 6.3 on brand new hardware. When I try to test my email engine I am seeing the following error in the stderr.log file. java.lang.OutOfMemoryError java.lang.OutOfMemoryError java.lang.OutOfMemoryError java.lang.OutOfMemoryError java.lang.OutOfMemoryError java.lang.OutOfMemoryError Any ideas? ARS 6.3 Win2K SQL2000 NOTE: I have moved to a new office. My new phone number is: 503-574-3571. ____________________________________________ Christie Pargeter Weyerhaeuser Documentation & Training [EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
