Theoretically you can do this, but I haven't tried yet. You need to look into the SLM documentation and see how to set up a new form to be tied in with SLM and configure that. You'll also probably need to customize the Task form to do it right.
Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, December 04, 2007 1:41 PM To: [email protected] Subject: ITSM 7.0 - SLA - Tasks ** I was wondering if anyone has created SLAs for Change, but not so much on the whole Change record, but on each Task. For example a "new employee hire" might have 4 tasks associated with it - security badge, parking sticker, windows NT ID, and Exchange Email Account. Each one of these tasks will take different times. For example: Security Badge - 8 hours Parking Sticker - 4 hours Windows NT ID - 24 hours Exchange Email Account - 24 hours Is there a way to create SLAs for each task for the Change "New Employee Hire"? THANKS! __20060125_______________________This posting was submitted with HTML in it___ Private and confidential as detailed <a href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you cannot access hyperlink, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
