Matt, The way I read the file...What I see are the following:
READ FLUSH yyyyyy FLOAT EXPIRED WRITE xxxxxxx (28 used of 40 write) FLOAT EXPIRED WRITE zzzzzz (27 used of 40 write) FIXED FLUSH zyzyzyzyz FLOAT EXPIRED WRITE aSDseasdfwesd (26 used of 40 write) I think the User log line includes a "User" part ( in your example Example: "<USER: Demo > ") that should be the user of the transaction. But on my v6.3 Server for any line that is an EXPIRED line the User at the end of the line does not match the "<USER:" part of the line header. In fact in my log file the "USER" part is not all "special"(Admin) users. However I do see some "Remedy Application Service" and other "system" type accounts.) My guess it that the value of $USER$ is set to the last account that used that thread and is used when the server does the FLUSH/EXPIRE process as if that account was the one who did the action. However I am guessing that the server itself is the "account" that is actually triggering the FLUSH/EXPIRE. In very short... think the system is poorly identifying the account in the header of the log file line and that it is something that can be safely ignored. If however your are seeing the Demo account's license being released like a line like this.... " <USER> <TID: 2868759472> <RPC ID: 0000611296> <Queue: Fast > <Client-RPC: 390620 > <USER: [anything here] > /* Wed Oct 24 2007 15:03:47.0000 */ FIXED FLUSH Demo " Then I would be tracking down who is using that account. :) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Dec 8, 2007 3:37 PM, Matthew Wollman <[EMAIL PROTECTED]> wrote: > ** > Hello listers, > > I have a user log file log file that has Demo listed as logging in, when it > shoudn't be. however, it shows another user name at the end of the entry. > the optimizing and troubleshooting guide wasn't very clear on this. here is > a sample: <snip> > Any assistance explaining to me what Demo is doing here would be great. > Also is Demo in use by any OOTB processes? > > We are using, ARS 6.3 with HelpDesk 6.0 on RH AS3 and Oracle 10g. > > Thank You. > -- > Matthew L. Wollman > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
