If you don't use any language but English you can disable the CTFMON completely. To simply turn off ctfmon.exe go to Control Panel>Regional and Language Options>Languages>Details>Advanced, and check the box that says "Turn off advanced text services." Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon Sent: Monday, December 10, 2007 8:40 AM To: [email protected] Subject: Problems with Screen Pops using Cisco IPCC with Cisco Agent Desktop and Remedy CSS In the past, with our old vender, we used simple macros that opened the form and supplied parameters to a macro to pop up the Issue form or Customer Agent form. The new vender Cisco using IPCC and the Cisco Agent Desktop uses macros that call some very simple Remedy macros that pop up one of 2 forms. With the new method, we are running into all kinds of problems. It appears that the Microsoft CTFMON.exe is coming into play frequently making the macros not work. We have disabled these and it still comes back on reboot. I am told that this Cisco IPCC and Desktop can not do a run command calling Remedy macros and supplying needed parameters. Does anyone out there have Cisco IPCC and desktop agent and Remedy user tool that has workable screen pops. I am told that all past screen pops were done with companies that use Remedy on the web and our user tool is causing them problems. I find it hard to believe this can not be done. ARS 6.0 CSS 5.1 Win 2000 SQL 2005 Randy Simon Remedy Admin Online Resources Corporation 4795 Meadow Wood Lane Suite 300 Chantilly, VA 20251 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
