Caution: the Effective Technology literature says it is not intended for support staff, due to complexity of permissions/roles/accesses. Frankly, I have examined both the EffectTech product, and ITSM P9003; both appear to have their strengths for Remedy 'customers', but neither presents with a definite advantage in managing support staff (perhaps, due to complexity of our environment). I have used both EffectTech and the ITSM suite to load other data (companies, locations, organizations, support groups), in a multi-tenancy environment (22 operating companies, 3 customer companies, 320 +/- organizations, 70 support groups with *relatively* distinct portfolios of responsibility). The 'support staff' aspect is important for us, as student employees reflect a 20% turnover in our support staff each year (sometimes, each semester!!). We use another import method straight from LDAP for our 128K authorized customers (Christopher Strauss adaptation)-and this update is much more frequent than most Remedy systems will require.
For the Effective Technologies suite: http://www.effect-tech.com/products.html Please note-both EffectTech and ITSM packages are 'command wrappers' around arimportcmd.exe; I have never seen a successful import from that command executed on a WORKSTATION-but import is straightforward with all files and command on server itself. Environment: ITSM 7.0.02.006 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.1.01.001; Service Level Mgmt 7.1, AIE 7.1; Kinetic Request 4.0.3, Survey Lite 4.0.3, Calendar Lite 1.0.1; on AR Server, AREmail, Approval, Assignment, Mid-Tier, and Flashboards 7.1.00.001 on: Win2K3 Ent x64 / SQL Server 2005 x64 WindowsXP and Vista desktops (yes, this is Christopher Strauss' environment-his office is across the hall from mine!) Don W. McClure, P.E. Administrator & Engineer University of North Texas dwmac_at_unt.edu 940.565.3287 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marc Bowen Sent: Wednesday, December 12, 2007 9:15 AM To: McClure, Don; [email protected] Subject: Re: Data Management Administrators Guide ** Do you know the name of the product? I am on www.effectivetechnology.ca and cannot find any product information. Marc Bowen Remedy Skilled Professional [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
