Roger, This should give you a starting place. I have added items on the Incidnet and Task forms and then moved that data to the Overview Console.
Good Luck, Howard --------------------------------------------------------------------------------------------------- The Overview Console Table is populated using a plugin. The plugin returns records from forms that are defined the SHR:ARDBC_OverviewConsoleTemplate form. The Plugin will look at the Form Guid in this form, and search that form. For example you will see the following 8 records in the SHR:ARDBC_OverviewConsoleTemplate: *FORM NAME* *FORM GUID* TMS:Task TMSTASK HPD:Helpdesk MAINHELPDESK PBM:Solution Database MAINKNOWLEDGEDATABAE PBM:Known Error MAINKNOWNERROR PBM:Problem Investigation MAIONPROBLEM CHG:Infrastructure Change MAINCHANGE AST:PurchaseRequisition ASTPUREREQUISITION AST:CI Unavialabilty ASTCIUNAVIALBLITY If you are logged into the RUT as appadmin for example, the plugin will search the above forms to find the records that are assigned to appadmin and populate the OverviewConsole similar to how the SHR:Consolidated list worked. But how are the fields mapped from the forms to the OverviewConsole , this is done via the SHR:ARDBC fields form. Here you will see mapping for field from the backend forms to the Vendor form hence populating the form. Form example if you would like have more information in the Overview console, for instance the First Name*+ field from the HPD:Helpdesk form. The database id for this field is 1000000019 (in HPD:Helpdesk). This field already exists in the forms: SHR:ARDBC_OverviewConsoleTemplate SHR:ARDBC_OverviewConsole so we do not need to create it again ( you can map any fieldID the database id do not have to match ,as long the database length is sufficient). But for this example, the database ID are matching. To create a mapping for the HPD:Helpdesk form. Open the SHR:ARDBCFields form in new mode and use the following values: FieldID: 1000000019 FormGUID: MAINHELPDESK Vendor Field ID: 1000000019 Submitter: ARSystem Open the SHR:OverviewConsole in the Admin Tool. - open the table z2TH_ConsolidateTable1 properties - on tab Table/Tree Property - Look for First Name under Fields on Form and click Add - Double click on the column First Name and add public Permissions - Save and close the form. Restart the plugin or ARServer.Open the OverviewConsole and there should now be data for the First Name from the Incidents form. On Dec 12, 2007 1:23 PM, Roger Justice <[EMAIL PROTECTED]> wrote: > ** Since this is a new concept I was able to make active existing fields > that were not already mapped however when I tried to add a new field it did > not work. I tried the modification about a year ago. > > > -----Original Message----- > From: T. Dee <[EMAIL PROTECTED]> > To: [email protected] > Sent: Wed, 12 Dec 2007 12:03 pm > Subject: Question: ITSM 7.0 - Overview Console > > ** I'm interested if anyone has customized / changed the Overview Console. > > I want to add some fields from Incident to this table. > > Thanks! > > > __20060125_______________________This posting was submitted with HTML in > it___ > ------------------------------ > More new features than ever. Check out the new AOL > Mail<http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/text.htm?ncid=aolcmp00050000000003> > ! > __20060125_______________________This posting was submitted with HTML in > it___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
