On Thu, 13 Dec 2007 07:12:39 -0800, Phil Murnane <[EMAIL PROTECTED]>
wrote:
Ann:
Just a couple of thoughts.
Thanks Phil! I may need to use this strategy if the ARS 7.0.1 already
installed doesn't like HD 5.5 from ARS 5.1.2 Oracle dropped into place.
It won't take long to discover that!
I'll remember the Mid Tier recommendation if I can get upgraded in time or
if testing reveals issues. The JDK 1.4 suggestion against ServletExec may
save my life.
I see an SE hotfix is needed for what we're doing. When we upgrade Mid
Tier to 7.x, we'll likely use the Tomcat.
Thanks for your time to send this!
Cheers,
Ann Kosch
I'd start out by duplicating your your current production environment on
your new server -- this way all OS, DBE, & ARS requirements for HD5.x will
be met. Then I'd upgrade the OS. Since you're not upgrading the DB,
restore a copy of your production database on the new DB, install ARS5,
and then upgrade ARS. I've never tried upgrading directly from ARS5 to
ARS7, so maybe someone else can chime in on whether this works -- you may
have to upgrade to ARS6 and then to ARS7.
I'd also recommend not using Mid-Tier 6.x against an ARS 7.x server (not
that I'm aware of any known errors, it's just BMC's recommended practice
to keep version levels the same when possible). I'd also stick with JDK
1.4.x for now, since I've seen problems with 1.5.x at customer sites
running ServletExec.
And as always, be wary of early versions of the Oracle 9.x client --
there were some significant problems with them (memory leaks, IIRC).
YMMV,
--Phil
PS: If you have Migrator, you should be able to just install ARS7 on the
new server platform and migrate your HD5.x -- I think you can generate
your own temporary Migrator license on BMC's web site.
----- Original Message ----
From: Ann Kosch <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, December 12, 2007 6:26:16 PM
Subject: Help Desk 5.5 w/ ARS 7.0.1??
Hello all,
First, I'm here in Kansas where you may have heard there are rampant power
outages. Some will last 7-10 days we are told. So, it is nice to be
here in my
warm university office this evening instead of at my cold house (18
degrees
tonight), for now at least <:$
But anyway, I would appreciate hearing from anyone who put Help Desk 5.5
on ARS
7.0.1 (or 7.1?).
I've noticed here where several have done this (putting off,
understandably, the
Service Desk 7 leap for awhile as we plan?).
I've looked at development ARS 7.0.1 (w/o apps) enough now to make me
think the
Oracle-level backup/restore of current app to new ARS 7.0.1/Oracle won't
work as
it did in other changes. I suspect I will have to install Help Desk 5 on
ARS
7.0.1 fresh and export/import the tables from ARS 5.1.2 to ARS 7.0.1 Help
Desk.
Can I get any comments on this?
We hoped to spare the users until the next phase where we quantum leap
them to
Service Desk 7 and hopefully also new full Change.
It just seems that going to all the way to the really new ARS 7.1 instead
of
sticking with the patched 7.0.1 would create more risk. But maybe that
isn't
the case?
We are keeping Oracle at 9 to avoid too much change at once for the app.
Changing hardware, putting Oracle and Mid Tier on separate servers,
adding an F5
into the mix, and upgrading ARS 2 hops seems enough for one step in the
strategy. But I'm all ears!
Current production: Solaris 8, Oracle 9, ARS 5.1.2, Help Desk 5.5.1,
MidTier
6.3. Everything on one box. Not unicode.
Target development: Solaris 10, Oracle 9, ARS 7.0.1, Help Desk 5.5.1,
MidTier
6.3. Oracle and Mid Tier on other boxes. Even though the new server is
behind
an F5, we only have one Remedy server. Still not unicode.
Thanks in advance for any insight. If there are prior ARSLIST posts
addressing
this mix directly, I haven't located them but will likely keep trying.
Regards,
ann
~*~ ~*~ ~*~
A. R. Kosch
Special Projects/Analyst
Remedy ARS Administrator
[EMAIL PROTECTED]
785-532-4933
Kansas State University
Computing and Telecommunications Services
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