Hi Roger, According to the CM User guide, this is an option? If thats true, where can you disable the option if you want?
>From page 174 of the CM User guide: "You can assign changes to a change implementer. Assignments are similar for a change assignee, except for the Set Implementer using Change Assignee option. You use this option to define the change implementer as the change assignee, which is often the case." Also, it's still setting the Implementer with a incorrect data it's pulling from the Assignment Config form... is there a way to get it to relate the Org in the Requested By fields to the Support group on the Assignment form? The way it's pulling the data, it seems you can only have one Implementer defined because the active link is not looking at the Org at all... The active link is CHG:CRQ:ChangeImplementerAutoRoute_100 and the Run If is: ( 'Assignment Event' = "- General -" ) AND (( 'Contact Company' = $Company$) OR ( 'Contact Company' = "- Global -" )) AND (( 'Product Categorization Tier 1' = $Product Cat Tier 1(2)$) OR ( 'Product Categorization Tier 1' = $NULL$ )) AND (( 'Product Categorization Tier 2' = $Product Cat Tier 2 (2)$) OR ( 'Product Categorization Tier 2' = $NULL$ )) AND (( 'Product Categorization Tier 3' = $Product Cat Tier 3 (2)$) OR ( 'Product Categorization Tier 3' = $NULL$ )) AND (( 'Product Name' = $Product Name (2)$) OR ( 'Product Name' = $NULL$ )) AND (( 'Region' = $Region$) OR ( 'Region' = $NULL$ )) AND (( 'Site Group' = $Site Group$) OR ( 'Site Group' = $NULL$ )) AND (( 'Site' = $Site$) OR ( 'Site' = $NULL$ )) AND (( 'Company' = $Location Company$) OR ( 'Company' = "- Global -" )) AND (( 'Categorization Tier 1' = $Categorization Tier 1$) OR ( 'Categorization Tier 1' = $NULL$ )) AND (( 'Categorization Tier 2' = $Categorization Tier 2$) OR ( 'Categorization Tier 2' = $NULL$ )) AND (( 'Categorization Tier 3' = $Categorization Tier 3$) OR ( 'Categorization Tier 3' = $NULL$ )) AND ( 'Change Management Selection' = "Yes") AND ( 'Status' = "Enabled") Thanks! ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Sunday, December 16, 2007 6:46 PM To: [email protected] Subject: Re: Change Implementer getting auto set if NULL on submit or modify ** If there is not a related Task when the Change has a Change Assignee Group the Change Implementor is automatically set to the same group. If there is a Task then the Change Implementor fields are hidden. The Change Implementor can be manually reassigned. -----Original Message----- From: Leonard Neely - FOJ <[EMAIL PROTECTED]> To: [email protected] Sent: Sun, 16 Dec 2007 5:54 pm Subject: Re: Change Implementer getting auto set if NULL on submit or modify Hi Mary, For a minute there, I thought you and I may be the only ones working today ;) As Lisa mentioned, this is controlled by records in the Assignment Configuration form. An OTB install usually installs several "Default" definitions which are enabled. You may need to create new ones, and/or set some of the existing ones "Offline" to get the results you want. Also, take a look at the "Sort Order" field on these records. When there are values there, it is used as a "Precedence" in terms of what record is used for a particular assignment. I would recommend not modifying the AL (if possible), but instead refining your Assignment process to produce the results you want. It may be a little tricky at first, but it's pretty flexible, and you should be able to tweak it to get what you want. HTH Leonard -----Original Message----- From: Action Request System discussion list(ARSList) __20060125_______________________This posting was submitted with HTML in it_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
