How are you assigning it to the individuals? Ty
On 12/17/07, Mary Dollus <[EMAIL PROTECTED]> wrote: > > ** > > Yep that's true, but in our case, they didn't want the technician to have > to take that step, so we're assigning based on some internal criteria. > > > > I just mentioned it because sometimes it all looks okay, (the group info > all appears fine) but the error still occurs. What I found is that the > support person we were trying to assign it to, did not belong to the support > group itself. Once we corrected that it all worked great. > > > > -Mary > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *T. Dee > *Sent:* Monday, December 17, 2007 7:46 AM > *To:* [email protected] > *Subject:* Re: Error while trying to create incident record via push > action > > > > ** You don't have to assign it to a Person, just a group - then someone in > the group will assign it to themselves when they get the notification. > > On 12/17/07, *Mary Dollus* <[EMAIL PROTECTED]> wrote: > > ** > > Morning, > > > > Yes I struggled with that for a bit as well. > > > > You have to set the Assignee groups and Assignee Group ID, but you also > have to make sure that if you are assigning to a person.. that they are also > have perms to that support group. > > > > Hope that makes sense, if not let me know. > > > > - Mary Dollus > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *T. Dee > *Sent:* Monday, December 17, 2007 7:35 AM > *To:* [email protected] > *Subject:* Re: Error while trying to create incident record via push > action > > > > ** > > If I am not mistaken these fields are required so when you are using > HPD:IncidentInterface_Create you need to provide these OR as I did I used > Auto Assign which automatically populates these. > > > > Ty > > > > > > On 12/14/07, *T Wang* < [EMAIL PROTECTED]> wrote: > > ** > > Hi List, > > > > Did anybody ever encounter this error message while trying to create > incident record through HPD:IncidentInterface_Create? > > > > "The Assigned Group fields are invalid. Use the associated field menus > Support Company, Support Organization, and Assigned Group or the > type-ahead-return function on the Assigned Group field to select this > information. (ARERR 1291049)" > > > > Thanks. > > __20060125_______________________This posting was submitted with HTML in > it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ > > __20060125_______________________This posting was submitted with HTML in > it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
