Hello T. ,
I just ran into almost the same case couple of days ago.
Just use "Duplicate of" relationship type could do the trick.
When the original incident is solved, others would be completed
automatically.
You don't have to close them individually.
That's the OOTB design.
DJHuang
2007/12/19, T. Dee <[EMAIL PROTECTED]>:
>
> ** The reason I ask is according to the ITIL process you are suppose to
> open a ticket every time a user calls. So if 50 people call about the
> Server being down then you would have 50 Incidents. You would not want to
> close 50 Incidents individually.
>
>
>
>
> On 12/18/07, Lammey, Peter A. <[EMAIL PROTECTED]> wrote:
> >
> > ** I think it will only close all the related incidents in ITSM 7.0 if
> > the relationship of the other incidents are "Duplicates Of" the ticket that
> > you are closing.
> >
> > Thanks
> > Peter Lammey
> > ESPN MIT Technical Services & Applications Management
> > 860-766-4761
> >
> >
> > ------------------------------
> > *From:* Action Request System discussion list(ARSList)
> > [mailto:[email protected]
> > ] *On Behalf Of *T. Dee
> > *Sent:* Tuesday, December 18, 2007 10:45 AM
> > *To:* [email protected]
> > *Subject:* Question: ITSM 7.0 - Relationships
> >
> >
> > ** Correct me if I am wrong, but I thought that when you related an
> > Incident to another Incident or multiple Incidents that when you closed the
> > Incident it would close ALL other related Incidents?
> >
> > Thanks.
> > __20060125_______________________This posting was submitted with HTML in
> > it___
> > __20060125_______________________This posting was submitted with HTML in
> > it___
> >
>
> __20060125_______________________This posting was submitted with HTML in
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>
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