We have a Remedy-based application which communicates with several external
non-Remedy applications.
The web-service in Remedy application is mapped to two forms (one-to-many
relation), when one form is submitting web-service request (web-service
input) and the other is supposed to hold the result data array (web-service
output).
The workflow is as following:
1. the 1st external application is calling Remedy web-service;
2. upon the new entry sumbission in the request form, assosiated filter is
calling external web-service of
the 2nd external application;
3. mentioned above filter is mapped to the same two forms and on external
web-service output new
entries are submitted in the second form;
4. now, the both request and result forms are populated correctly,
and foreign key column of the result form is populated with the first
form's Request ID;
5. then, Remedy is supposed to return the first web-service output, but the
select composed by Remedy
is wrong - select from first form by the Request ID of the second one.
5. flow stops at that point, and Error 302 appears.
It seems like entries submission by two different web-services is the cause.
Thanks
Chanan
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