Hello all; I'm putting together the "generic system" of everything so to say, Windows 2003, SQL 2005, ARS 7.1, ITSM 7_0_2 plus patch 6 (IM/PM/AM/SLM), and when I attempt to install SRM Module I noted the following bugs :(
To start off with, the form SRM:AppTargetData was not imported due to data conflicts, which then caused a cascade failure for other forms and workflow. Manual Import with the "replace, delete and change data-types" corrected this, however I would have not expected that a 100% OOB installation would fail, but I digress... The last issue with the SRM Installation, is a duplicate entry in SYS:Menu Items, for the "System Menu Item" for "Work Order Role" menu selection code 270000... This already exists, however is linked to the system menu item entry for "EndOfTermAction" which is related to Configuration Data for "Config-ASI". This arx file is "SRS_WOI_SYSMenuItems_OverviewConsole_cfg.arx" I checked SRM Patch#1 hoping that by chance, it would be updated in there, but alas, it is not :( So, now I am a bit "stuck", in the catch-22, I do not want to tweak the menu item for EndOfTermAction, but do not want to continue without the SRM Menu Item installed corerctly. Can someone please validate in SYS:Menu Items Selection Code 270000 ==> menu value 1 --> EndOfTermAction or "Work Order Role" and the backwards checks for the selection code(s) on these two menu value 1 items. Searching the BMC KB was of no luck unfortunately. Thanks-n-advance Robert Molenda _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
