Thanks Ty and Michiel, We are using ITSM 7 and I planned to use the HPD:IncidentInterface_Create Form but was concerned because of our customizations (new required fields on HPD:Helpdesk) that the new create HPD ticket workflow would fail because I had required fields on HPD:Helpdesk that were not on HPD:IncidentInterface_Create form. I think I am stuck validing optional/required fields on the .arm file using notepad and just looking each field up through the admin tool. Make Sense?
Thanks again! :) Jase On 12/20/07, T. Dee <[EMAIL PROTECTED]> wrote: > > ** Jase - if you want to create HPD:Help Desk tickets you should use the > HPD:IncidentInterface_Create Form. > > Ty > > > > On 12/20/07, Jase Brandon <[EMAIL PROTECTED]> wrote: > > > > ** Hello All, > > Does anyone know of a way to tell which fields are required/optional > > when from the 7.0 Admin tool I perform a > > "Tools/Export Mail Templates" .arm file for the form HPD:Helpdesk. > > The only way I can currently think of is to physically touch each field > > from the .arm file through the admin tool and document > > which are required/optional. Any suggestions? > > > > Thanks, > > > > Jase > > __20060125_______________________This posting was submitted with HTML in > > it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
