Yes, but be careful...my co-worker was looking into this just yesterday and it seems that the ITSM 7.0.03 is intended for new installations only, not for an upgrade path. To get yourself to basically the same place with a pre-existing ITSM implementation you should stay with 7.0.02 at Patch 6 (for now at least). :) Candace
Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pedro Cardoso Sent: Wednesday, December 19, 2007 2:15 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.0.03 and KM 7.2 just released. ** Hi, just to let you know about this new versions of complete ITSM suite and Knowledge Management. Both Available on EPD site. Pedro MX __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"