I assume that the Windows service instance that you selected for the exchange to run on - like EIE [servername(server port)] - 001 -or- BMC AIE [servername(server port)] - 001 is in fact running. If the service is not running (and they install as Manual Startup) then you will never have the exchange run on the schedule you defined in the EIE/AIE console until you start the service. The normal log file is in the \Remedy\Apps\EIE\servername-port\service\log -or- BMC Software\BMC Atrium Integration Engine\servername-port\service\log directory. The debug logs are in the service\debug directory Careful of the debug logs - in EIE they were managed from the eie.cfg file and behaved for me. In AIE, they are managed from the console, not the eie.cfg file, and will grow until you have no more physical file space in a hurry if you are processing a lot of data. I never had a problem with them in EIE, but as soon as I upgraded to AIE they got out of control in a week.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Friday, December 21, 2007 1:14 PM To: [email protected] Subject: EIE Schedules not working ** Hey everyone, happy friday! (Sorry, no humor in this message) I have a strange issue whereby my scheduled exchanges in EIE aren't running. If I kick them off manually it works fine but when I schedule them nothing happens. I enabled logging and scheduled the job serveral times. The scheduled time came and went and not even a log file was created. Since EIE isn't cool like the Recon Engine (having its own job history console) and since there aren't any events in the system logs I'm not sure where to start. Version: EIE 7.01 SQL 2005 Windows Server 2003 AR Server 7.01 (all applications are 7.0.02 patch 005) Thanks in advance! Eli __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
