Frex,

Web Services ( as a technology) is a two way integration. Basically
the "consumer" is sending an XML file to the "publisher" and the
publisher responds with another XML file to the "consumer".

So...The most likely condition would be...(a Push operation from ARS
to SAP)... If your SAP has a web service that allows one of those in
bound XML files to update the SAP data store, then your ARS
application should "consume" that web service (and the specific web
service operation(s)) to supply data to the SAP application.


However this is also very valid too..(a Pull operation, SAP pull from ARS)...
If your SAP has a web service "consumer" that allows one of those
return XML files to update the SAP data store, then your ARS
application should "publish" a web service to supply data to the SAP
application when it polls ARS for data.


And in either case (Push vs Pull) there are data mappings between the
XML files and the "web service" publisher/consumer applications too.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.

On Dec 26, 2007 5:23 AM, Frex Popo <[EMAIL PROTECTED]> wrote:
> **
> Hello,
>
> Planning to use a Web Services to send some data to a SAP application.
>
> I looked at the remedy manuals and it talks about how to consume a Web
> Service using filter and escalation set field action.
>
> Also read on how you can publish a Web Service so the other application can
> create, change and read data on the local remedy server. I didn't see,
> unless I have missed it, how you can send the data from the remedy server to
> the remote SAP application.
>
> Any thoughts?
>
> Many thanks and Merry Xmas and a Fab New year.
>
> frex

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