Dear List, I am digging in to learn more as we speak about this project. One of my account managers noticed the amount of work I have done over the past year in Remedy and forwarded me this email. I am on vacation this week but wanted to get it out to everyone. My apologies for the icky format of the post but here it goes. Feel free to go ahead and call me or send me an email... Location: Yonkers, NY. Type: Direct Hire/Permanent Position Salary: 100-110K Industry of Company: Healthcare Requirements: Company seeking a REMEDY Senior Systems Analyst. Develop, Upgrade, maintain and Support the REMEDY ITSM Application components and System Servers. Responsibilities include: Administer, Configure and Support REMEDY AR System and SQL Database Servers. Develop, Customize and Enhance REMEDY AR applications and workflow changes. Maintain and Support REMEDY Service Desk, Incident, Problem, Change & Asset Mgmt components. Perform REMEDY Software Upgrades and API's integrations. Prepare and Update REMEDY Training manuals, System Policies and Procedures guide. Prepare and Conduct REMEDY Training for new employees and advanced forums for associates. Troubleshoot and resolve all REMEDY problems Research all related integration problems (Clarity, SAP, Email and Skytel paging issues).
Required Skills: Bachelor's degree in Computer Science or 5yrs equivalent experience. ITIL v2 Foundation Certification is required. Minimum 5+ yrs Experience. Experience in developing REMEDY AR and ITSM/CMDB applications. Experience in configuring and customizing REMEDY Web and ARweb applications. Experience with REMEDY Software Installations and System Upgrades. Experience with REMEDY ITSM: Service Desk, Asset, Change and Service Level Management. Experience with Open Interface API's and SQL Database integrations Experience with BMC Atrium CMDB 2.0. Knowledge of ITIL Framework and best practice processes. Knowledge of Microsoft SQL Server 2000 and higher Knowledge of third party integrations (Knowledge Base tools, SMS, HP Openview, Clarity, SAP etc.) Knowledge of HTML, Cascading style sheets (CSS) , and Java Script(JSP) is helpful. Familiar with REMEDY ARS, ITSM, Mid-Tier, and Migrator v6.03 and later. Respectfully, Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results <http://www.linkedin.com/in/joshkitchen> Please don't keep me a secret... a referral is the best compliment I can receive. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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