We are going to do this. We examined the workflow associated with a new field and found it all to be contained on the application forms. In our case we are implementing Incident and Change and it was no more than a handfull of filters. So ... Add the new field to CFG:Assignment Add the field to your application form(s) Update the existing filters to take the value of the new field into account. In the case of Incident the fitlers are "HPD:INC:Assignment_035_AsgRouting" (35) for assignment and "HPD:INC:EstablishOwner_500_AsgRouting" (500) for ownership.
-- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, January 02, 2008 11:37 AM To: [email protected] Subject: Question: ITSM 7.0 - Auto Assignment ** Has anyone added a new field to the Auto Assignment Form? If so would you mind sharing what was involved? Thanks. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
