I sent this problem to Support. They said that you can only save report data
to a csv file in Mid-Tier 7.1. So I tried it on our Mid-Tier 7.1 server that
we are trying get working. After considerable detective work they said:
"
Can you please replace your Run Command in the ReportType form for entry AR
System with:
/servlet/NativeReportServlet?O=$RPTOP$&U=$USR$&P=$PWD$&Q=$RPTQUERY$&QR=$RPTQOVR$&S=$RPTSVR$&F=$RPTFORM$&VW=$RPTVIEW$&VWEXT=$RPTVIEWEXT$&APP=$RPTAPP$&R=$RPTNAME$&RF=$RPTFILE$&LOC=$LOC$&TZ=$TIMEZONE$&LNG=$LANGUAGE$&CTRY=$COUNTRY$&enc=$RPTENC$&DT=$RPTDEST$&CS=$RPTCHARSET$
"
That worked.
Dwayne Martin
James Madison University
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Hello everyone,
If you run a Remedy report in "CSV" format on Mid-Tier 6.3, and choose
Destination "File" where does it put the file?
The 7.1 documentation says "If you selected File, you will be prompted for a
file name AND DESTINATION" (emphasis mine).
But alas, we are still at Mid-Tier 6.3, and all we get to enter is the file
name. There is nothing saying where it is going. It looks like the file gets
saved, but we can't find it on the server or local machine.
I tried looking for the 6.3 documentation but can't find it on the Remedy
website.
(IIS 5 web server on Win 2K, ARS (except for Mid-Tier) 7.1, RH Linux ARS
server, Oracle 10.2)
Dwayne Martin
James Madison University
_______________________________________________________________________________
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