>From experience, Document how the old install was executed. Then, on the new >system, do it the exact same way. After the install you can detach and >reattach the databases. ITSM 7 seems to be very sensitive to the OS footprint >differences.
The comments below are also very good. John Rosquist Windward ----- Original Message ---- From: Carey Matthew Black <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, December 13, 2007 2:44:22 PM Subject: Re: Move Remedy server to Hardware with ITSM 7.1 Rezaul, I think the location of the DB is key here. Also if the file system are going to be laid out the same. Then you have to deal with the ARS server key. In general.... I think you can get away with this... but I have not had a need to do it yet on v7.1, nor with ITSM v7.1: 1) Install just the ARS server on the new hardware against a junk DB. 2) Get the host ID and acquire the new ARS server product key(s) for the new host. 3) Stop the ARS server 4) copy over all of the OS dirs from "current prod" to "new prod" 5) Start the ARS server I am sure there are more subtle things like network firewalls and Email Engine configs that likely need to be checked if the IP or hostname will also be changing. However those could be eliminated if you also swap the hosts network identities at the cut over point. In general... I think it should work, and your cut over time might even be minimal. (Stop ARS server on current, do DNS stuff, Start ARS server on new.) HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Dec 13, 2007 12:08 PM, Haque, Rezaul R <[EMAIL PROTECTED]> wrote: > ** > > > > Our current platform is Sun Solaris patch 5.9 old hardware. > > We are moving to Sun T2000 powerful CPU and 16 gb mem, dual core proc. > > My question is last time we install Full Remedy Application with ITSM suite > 7.1 with CMDB 2.0 it took us 5 working days. Is there a way that we can put > the image to the new server and change some configuration instead of > installing the whole application, since it will be same os and patch level ( > hardware and application). Little help will be appreciated. > > > > Thanks > > Rezaul _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________________ Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
