Michiel,
A quick test of "System.out.println("test".getBytes("iso-2022-jp"));" shows
that that particular encoding is supported on my Java 6 install. So unless
BMC is doing something funky it should work.
However, it may be that you need to install the "international" version of
the JRE, or select the extra character set encodings when installing the
JRE. I think it's something you can select during JRE install.
Hugo
On Jan 7, 2008 2:03 PM, Michiel Beijen <[EMAIL PROTECTED]>
wrote:
> All,
> I would like to hear your opinion on this;
>
> the Compatibility Matrix for Remedy 7.1, page 5 states:
> "AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports
> that version or higher."
>
> See:
> http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_Matrix_v1_0_2.pdf
>
> My client was running the Email Engine on Java 6.0 (1.6.03), which is
> in my opinion "Java 5 or higher". They had issues when there were
> foreign characters in incoming email messages, this would create error
> messages like "java.io.UnsupportedEncodingException: iso-2022-jp" in
> the Email Error Log form and create email messages with empty contents
> in the Email Messages form.
>
> I resolved this by downgrading Java to 1.5.x and reinstalling the email
> engine.
>
> Now BMC Support states "ARS 7.1 was released before release of Java
> 1.6.So we have not tested ARS 7.1 with Java 1.6.So If you encounter a
> problems with Java 1.6 we suggest you to revert back to the supported
> version. (Java 1.5.x)."
>
> Does this make sense? I would have expected that if I experience this
> kind of behaviour on Java 1.6, and since 'Java 5 or higher' is
> supported, this would be a Software Defect. Do you have opinions on
> this?
>
> --
> Met vriendelijke groet / Kind regards
> Michiel Beijen
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>
>
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