I've done this before but haven't had success with all the fields I
wanted to map. There are a few threads here that have dealt with this
before.
The Overview Console Table is populated using a plugin. The plugin
returns records from forms that are defined the
SHR:ARDBC_OverviewConsoleTemplate form. The Plugin will look at the Form
Guid in this form, and search that form. For example you will see the
following 8 records in the SHR:ARDBC_OverviewConsoleTemplate:
FORM NAME
FORM GUID
TMS:Task
TMSTASK
HPD:Helpdesk
MAINHELPDESK
PBM:Solution Database
MAINKNOWLEDGEDATABAE
PBM:Known Error
MAINKNOWNERROR
PBM:Problem Investigation
MAIONPROBLEM
CHG:Infrastructure Change
MAINCHANGE
AST:PurchaseRequisition
ASTPUREREQUISITION
AST:CI Unavialabilty
ASTCIUNAVIALBLITY
If you are logged into the RUT as appadmin for example, the plugin will
search the above forms to find the records that are assigned to appadmin
and populate the OverviewConsole similar to how the SHR:Consolidated
list worked.
But how are the fields mapped from the forms to the OverviewConsole ,
this is done via the SHR:ARDBC fields form. Here you will see mapping
for field from the backend forms to the Vendor form hence populating the
form. Form example if you would like have more information in the
Overview console, for instance the First Name*+ field from the
HPD:Helpdesk form.
The database id for this field is 1000000019 (in HPD:Helpdesk). This
field already exists in the forms:
SHR:ARDBC_OverviewConsoleTemplate
SHR:ARDBC_OverviewConsole
so we do not need to create it again ( you can map any fieldID the
database id do not have to match ,as long the database length is
sufficient). But for this example, the database ID are matching.
To create a mapping for the HPD:Helpdesk form. Open the SHR:ARDBCFields
form in new mode and use the following values:
FieldID: 1000000019
FormGUID: MAINHELPDESK
Vendor Field ID: 1000000019
Submitter: ARSystem
Open the SHR:OverviewConsole in the Admin Tool.
- open the table z2TH_ConsolidateTable1 properties
- on tab Table/Tree Property
- Look for First Name under Fields on Form and click Add
- Double click on the column First Name and add public Permissions
- Save and close the form.
Restart the plugin or ARServer.Open the OverviewConsole and there should
now be data for the First Name from the Incidents form.
Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, January 07, 2008 11:50 AM
To: [email protected]
Subject: Re: Question: Overview Console - ITSM 7
We've looked into it, but since it uses a plugin rather than actual
Remedy workflow, we decided against trying anything with it. I'd also
be interested in seeing if anyone has come up with a good way to do it.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Monday, January 07, 2008 10:24 AM
To: [email protected]
Subject: Question: Overview Console - ITSM 7
Has anyone modified the Overview Console and added new fields to the
table?
If so any guidance you can provide to what is involved would be
greatly appreciated!
Thanks!
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