Hi, Sorry to bring this up again. Though it's odd to have approval things in the Incident/Problem Management process, but I still need to find a solution about it. Any kind of suggestions or opinions are welcome. Thanks.
DJHuang 2008/1/4, DJHuang <[EMAIL PROTECTED]>: > > Hello, > > Has anyone implement/develop approval function in Incident/Problem > management? > For some reason, managers request to review or approve the ticket > before > they are resolved or closed. Before the ticket is approved or reviewed, > they prefer > to lock down the ticket. Has anyone ever implement same or similar > function? > It's not necessary using the native Remedy approval engine or process, > just need a way to do it. > Any suggestions or opinions would be appreciated. > Thanks. > > DJHuang _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
