And, just in case anyone else out there runs into this, here is the response directly from Remedy: There is a modification that you can make for this, the limitation is really dependent on the database as this is a platform issue. The size of the "Member List" field on the AP:Role form was set to the size that it is (255 by default) when originally designed, so that the field can be displayed in a table field. This restriction is no longer valid in ARS 7.0.
There are some fields that can be increased on two forms to up this limit. The maximum size is dependent on your DB type. --- The Release notes for the Action Request System 7.0 state on page 63 and 64: ******************* "Limit for Approver name The Approver name is limited to 255. If you want to use long Approver names (more than 255), you must increase the length of the following fields in the AP:Signature form: - Original Approver (field ID 13203) - Approver (field ID 13207) If you are using the Preview feature (except Real-Time Preview) with long Approver names, then you must increase the length of 13203 and 13207 in AP:PreviewSignature form. If you are using Real-Time Preview, then you must increase the length of 13207 in AP:PreviewInfo form." ****************** So there are three fields that we would recommend that you increase (unless you want to use the preview functionality in approval, in which case you need to increase the above mentioned fields in addition to the following): AP:Signature: - Original Approver (field ID 13203) - Approver (field ID 13207 AP:Role: - Member list (field ID 12401) The approval server checks the size of the Approvers field on the AP:Signature form, and uses this size as the maximum limit. What this means is that, the customer can change the size of this field to anything, and the approval server will detect this and enforce this increased size. Two things must be noted: 1. The size of the Approvers field is checked on server startup. So once the change is made, the approval server will need to be restarted (this might mean restarting the AR Server). 2. The maximum allowable size of the Approvers field is database dependent. The limits are listed below. Oracle 4000 MSSQL Server 8000 Informix 255 DB2 255 Sybase 255 Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
