ARS 7.0.1 patch 6 Remedy Link for SQL Server 7.0.1 patch 5 (EIE service on another Win 2K3 box) Windows 2003 SP2 SQL Server 2000 SP4 (separate hardware)
So in reading the EIE admin guide, it tells me that I can trigger an AR System to Vendor data exchange by creating a new record in the Application Pending form. Very cool, this is what I've been looking for now that I've been able to upgrade Remedy Link for SQL Server to 7.0.1. The guide tells me to create a record in the Application pending form like this (quoting): "In the Other Short field, type the key or the AR System request ID for the record that you want to include in the data exchange, or invoke all records configured for a data exchange using one or more of the parameters inTable 6-1." So to test this, I created a new record in the Application Pending form with "-r 000000000213688|000000000213232" in the Other Short field (quotes added for readability). I waited patiently for the request to get picked up, and in watching the data exchange's debug log, a bulk exchange was triggered instead of the single record I thought I specified. So I stopped the EIE service and deleted this AP record. So to see what else might be needed, I used eiexfer.exe to create an Application Pending record for the same request ID for the same data exchange. The AP record that was created had a few more fields filled out. Category = EIE Command = the name of the data exchange Form = the instance name of the EIE service Source ID = New Tag = On Scheduled Interval Other Short = same as above When this request was picked up, it also activated a bulk data exchange, so I stopped EIE and deleted this AP record. Next (and this is all I've done so far), I manually created an AP record with all of the data immediately above, but I added "-s <exchange name>" (again, quotes for readability) to the Other Short field, since the EIE admin guide specified that the -s option is required for single records. This AP record also triggered a bulk exchange. I have submitted a ticket with BMC, but I usually get better answers here anyway. Thanks, everyone. Mike _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
