Have you tried to set it up so that the ticket is on behalf of her in another company? She will be associated with her primary company/support group, but at least in Change you can specify that the Change is For someone else, in this case it would likely be her but associated with one of the sub-companies, since you can select her (or someone else) as the Requested For person and you can then select a different Change Location which might be any of the sub-companies. I don't deal yet with Incident or Problem so am not certain if that is available in those modules, but hope this helps for what it's worth. :)
Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Friday, January 11, 2008 12:26 PM To: [email protected] Subject: ITSM 7.1 question ** Hey everyone- Our company is one which primarily provides support to other companies. I've been setting everything up in 7.1 and have hit a snag. There is a company to which we provide support. That company has many sub companies. There is basically one woman in charge of all those accounts. I made a company entry for the parent company, and one for each sub company. The parent company is in the organization of the sub companies. I made her record in the parent company, but gave her access to all the sub companies. Most of those sub companies do not have any contacts besides her. If I log in as her to put in a ticket for a sub company, I cannot change the company field to one of them. An administrator cannot change the company after the ticket is created either. Anyone have any idea how do accomplish something like this? I don't want to give her multiple logins for each company. I considered making the sub companies sites rather than separate companies, but you cannot control access by site, only company- though if that's the only way I guess this one company could be an exception. Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
