Yes, it is a separate subsystem in ITSM 7, but you have no template capability for tasks outside of Change Management, so it isn't much of a labor saving device. There WAS an Incident Task Template module addition to Service Desk 7 in ITSM 7 Patch 9002, but BMC failed to update it to work properly under either ITSM Patch 004, 005, or 006, so I have dropped it from my installations. It must have been the pet project of someone who was deprecated from the workforce last summer. I had kept an issue open on the problem since mid 2007, initially opened in 2/2007 over several of the glaring discrepancies in the installation documentation for patch 9002, but it was closed by support last August with a promise to let me know when patch 9002 had been updated. The problem remains - patch 9002 is still on the patch site, but is basically unsupported and outdated, and the installation instructions were never corrected. More "quality" software from BMC for those of you with masochistic tendencies.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Wednesday, January 16, 2008 12:02 PM To: [email protected] Subject: Tasks ** In ITSM 7, if not using Change Management yet, can we still use the Tasks functionality? Thanks Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> | www.cerner.com <http://www.cerner.com/> _____ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
