Ron, I checked my install of Service Desk v7.0.2 and found the Admin tool to not show the guide name as well. However if you export the filter the action showed me this Filter Guide name: <guideName>WIPTMS:TAS:BypassedEvaluateSuccessor</guideName>
( Which is nowhere to be found on my server. I in fact have no filter guides named "WIPTMS:*", but there are two other guides that _might_ be what they meant... "TMS:TAS:BypassedEvaluate" or maybe "TMS:TAS:BypassedEvaluate_Conclude". I however have no time to debug their application. :( ) So the workflow points at a non-Existing object. Which is ok... to a point... But not at run time. I think this condition is likely an indication of an "optimization" of the OOB application that went sideways.... (AKA: Sounds like a bug to me.) Is your users prevented from using the application? If so ... open a ticket with BMC and demand a patch/fix. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Jan 17, 2008 10:08 AM, Ron Gehring <[EMAIL PROTECTED]> wrote: > ** All, > > I'm running into problems with workflow when users mark a Task record as > "Bypassed". I don't know if filter > TMS:TAS:BypassedEvaluateSuccessorCallguide is part of the problem but in my > deployment, the filter calls a guide, except there is no guide specified to > be run... > > I've looked at out of the box ITSM versions 7.0.1 and 7.0.2 and both > versions have the same issue, they have the filter, it has a call guide > action but there is no guide specified. > > Does anyone know which filter guide this filter is supposed to call? > > Thanks! > Ron Gehring > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
