BMC Service Management Process Model (SMPM) provides out-of-the-box ITIL-based processes for BMC Remedy IT Service Management application suite
Here's a link for you: http://www.bmc.com/products/proddocview/0,2832,19052_19429_81434070_1554 04,00.html From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sugavanam K K Sent: Thursday, January 17, 2008 1:46 PM To: [email protected] Subject: SMPM ** Hi All, Do any one know what SMPM is and for it is used. Information on SMPM is appreciated. Thanks in advace. Regards, Sugan ________________________________ Looking for last minute shopping deals? Find them fast with Yahoo! Search. <http://us.rd.yahoo.com/evt=51734/*http:/tools.search.yahoo.com/newsearc h/category.php?category=shopping> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
