Hi Manu, Follow the instructions in the administering the email engine guide on applying your "application service" password to the email engine. I found an easier way than that mentioned was to modify the emailstart.bat file and add the -p <password> option to the java command in the file. Run it once and this should fix your authentication problem. Cheers, Rod Harris
________________________________ From: Action Request System discussion list(ARSList) on behalf of Manu Prasad Sent: Tue 22/01/2008 7:58 PM To: [email protected] Subject: Unable to send emails after Email Engine Upgrade from 6.3 to 7.1 ** Hello, We are facing some issues after upgrading Email Engine from 6.3 (patch 14) to 7.1 (patch 1) on our test and dev instances. After upgrade, email engine is unable to send mail. Mails just remain in the queue with 'Send Message' status set as 'Yes'. 'AR System Email Error Logs' form and ' stderr.log' show the below mentioned error: SEVERE: null javax.mail.AuthenticationFailedException at javax.mail.Service.connect(Service.java:306) at com.bmc.arsys.emaildaemon.SenderModule.openTransport (SenderModule.java:409) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:188) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Previously on 6.3 version we were able to send mails using the same email configuration (SMTP). The email server is a Linux box with Sendmail 8.13.1. We tried the below mentioned troubleshooting steps as well: - Tried changing application password specified in server information and email engine. - The username and password used in email configuration can successfully send emails from outlook client. - Tried using different users for sending mail in email configuration. - Tried reinstalling Email Engine and AR Server. - Tried installing Email Engine on a separate box. - Tried using different JDK versions 1.5 and 1.6 then reinstalled AR Server and Email Engine. In addition, generated email debug log that showed email engine was able to connect to the mail server. Not sure, why the authentication fails with "535 5.7.0 authentication failed" error. The error seems to be from mail server. Please advice. OS: Windows 2000 Server SP4 DB: MS SQL Server 2000 AR Server version: 7.1 Patch 1 Email Engine version: 7.1 Patch 1 Java: 1.5.0_12 Thanks, Manu __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
