Not sure if the question is well understood by me, but this is OTB feature of Remedy.
Requester is provided with a field 'confirm resolution' and the 2 values it carries are to 'reopen' the case and to 'close' the case. The 2 value chosen in effect closes the ticket. Am talking about 6.3 Rgds, shashi -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR Sent: Tuesday, January 22, 2008 1:51 PM To: [email protected] Subject: Closing Incident from Requester Console Hi all! I was wondering if anyone has ever done closing an incident from the Requester Console? Can anyone share their experience? I know that from the Requester Console there is a Reopen and Cancel buttons but no way to close the incident from there without having to go to the Incident Management Console and try to execute "Incident Closure" quick actions or open the incident itself and close it from there. Ideally I was wanting to bring the "Incident Closure" quick action to the Requester Console but it wasn't as easy as I thought. So I wanted to ask here if anyone else has successfully done something like this or if any of you has other ideas on how to accomplish this. TIA. Elinore ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
