I would say start by checking if the arplugin executable in the armonitor file
has not been hashed out. Then have a quick check to see if the ar.cfg/ar.conf
file has all the Java classes (a list of these should be in the manual) as well
as the webservice.dll plugin.
As already mentioned set the Plugin-log-level to 100 and enable the
arplugin.log it would probably show more information ..
I remember I had seen this error once and it was due to the remedy server not
able to access the webservice through a Proxy Server..
Do you have LDAP configured as well?
Jarl Grøneng <[EMAIL PROTECTED]> a écrit :
Turn on arplugin.log and see what the error tells you
--
Jarl
On Jan 23, 2008 7:35 AM, suman goya, wrote:
> Hi All,
>
> I am trying to run webservice on ITSM7 but getting below error
> "ARERR [8939] The AR System Plug-In server is not responding.
> Cannot connect to the system at this time. Contact your AR System
> Administrator for assistance."
>
> I restarted the AR System Plug-In server also but it is not working.
>
> Same webservice is working perfectly in ITSM6.
>
> So Can anyone please help me on this ?
>
> Regards,
> Suman
>
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