So you created the user and then tried to log in as that new user... Do you have Active Directory (LDAP) authentication turned on? If so you have to remember that not having a password in Remedy is the trigger to go and authenticate the user with LDAP. Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Wednesday, January 23, 2008 2:12 PM To: [email protected] Subject: Mid-Tier - The following error(s) occurred while trying to process your request ** Hi people! I created a new User (accessing User form through AR User or even Mid-Tier). Like these: - Login Name: user_test - Group List: Administrator (and someone another group) - License Type: Read - Full Text License Type: None P.S.: The user doesn't have password. The screen show a information message (Note): Request "number_xxx" was successfully created (ARNOTE 9504). <-- Until here it's alright. User created! But, when I try to access Mid-Tier through 'Login Page' the browser shows a message error. The following error(s) occurred while trying to process your request: ARERR [612] No such user is registered with this server Why Is this happening?? I'm using: Remedy AR Server 7.0.01 Patch 4 Remedy AR User 7.0.00 Patch 1 Remedy Mid-Tier 6.3 Operating System: AIX 5.3 Database Oracle 10g Thankx a lot Tadeu Augusto Dutra Pinto ----------------------------------------------------------------- IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing ----------------------------------------------------------------- Confiabilidade, Inovação e Qualidade em T.I. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
