I always use manual install process to replace related files if possible. That way you can restore AR System to previous state if anything is wrong. I don't trust their patch installer.
Eric -----Original Message----- From: Steve Burke [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 29, 2008 4:17 PM Subject: Re: Remedy 7.0.01 Patch 6 Questions We have applied the patch and found it currupted every form we had noting that our system is heavily modified. We have gone back to BMC and they say it has worked as intended On 1/19/08, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > ** I've installed 7.0.x Patch 6 on a fresh ITSM 7.0.3 > (Incident/Problem/Change/Asset/SLM on ARS 7.1 patch 1) and > various forms become corrupted such as the HPD:Help Desk. Patch 4 also > fails (which is applied as part of the patch 6 installer). > Have also tried installing the patch 6 installer on ITSM 7.0.2 and same > thing happens. > Has anyone else experienced form corruption when applying the 7.0.x patch? > This was done on Windows 2003 Server, MS SQL 2005 and Oracle 10g R2. > > Jason Clarke. > > > On 18/01/2008, Jase Brandon <[EMAIL PROTECTED]> wrote: > > ** > > Hello All, > > I just upgraded my dev system from 7.0.01 to 7.0.01 Patch6. > > Now, everytime I submit and incident, or anything... I get the standard > database timeout error, "transaction has been accepted and will usually be > processed, etc." > > When I check, the record is being created, but getting the dbase timeout > on every submission. > > Has anyone else seen this issue with Patch 6? I can't get anything out of > support yet, just wondering is the real guru's had seen this or any other > odd behaviour with Patch 6. > > Any suggestions? I have checked all the logs and don't see anything > jumping out at me. > > > > Thanks in Advance, > > > > Jase Brandon__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
