Hi All,
I am using BMC Remedy Service Request Management 2.0(SRM).The service request
has a Work Order template as its backend application.
The approval process that I need to use for the approval of a service request
is a combination of Service Request-Level and Service Request Management Chain.
Also the approval process is at Group level and not Individual level.
The approval process works fine either with Service Request-Level alone or
Service Request management Chain alone. The combination is not working properly.
I have total five approvers. Out of which 2 are in Management Chain and
remaining 3 are in Level approval process.
The status flow of the service request for Service Request management Chain
should be-
Begin->Waiting Approval
Approved->Planning
Rejected->Rejected
Pending->Pending
This status flow is getting followed properly. But the Status flow given
below is not getting followed.i.e. The service request goes into the Planning
stage when the approvers defined for it in Management Chain approval process
approves it. The service request does not appear in the Approval Central
Console of the members using Level approval process.
The status flow of the service request for Service Request-Level should be-
Begin-> Planning,Approved->In Progress,Rejected->Rejected,Pending->Pending
Thanks & Regards
Anil
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