[Warning - advert - sort of -- but really telling the Kinetic philosophy] Wow - great question. What I find interesting is -- everybody wants ITIL/ITSM 7 -- out of the box.
If you want out of the box -- why would you not consider service-now -- etc... I think Remedy/BMC is in an interesting position relative to ITIL and the commoditization from standardization. Now - if BMC would just push Remedy out of IT - and into the service functions of the rest of a company (which Kinetic Request allows you to do) -- it somewhat becomes irrelevant whether or not Service-Now is good - or blows chunks :) -- cause one thing for sure -- it may be ITIL but it isn't going to be able to replace the 300+ service items and delivery you have built out for your non-IT business functions. Go Kinetic !!! Go Remedy !!! Go have fun !!! Kinetic makes Remedy sticky http://www.kineticdata.com/request.html -John On 2/1/08, Ron Tavares <[EMAIL PROTECTED]> wrote: > > ** Happy Friday List, > > My manager has asked me to research the Service-Now suite. I have started > to play around with it, (service-now.com). I know this came up as a topic > of discussion in Jan of last year. I was wondering if anyone had additional > experience with it and could provide some un-biased feedback. > > Thanks, > .ron > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
