Is the email process still running? You can check this with the 'ps' command. If there's not, it's probably because there is no line for the email engine in armonitor.conf You can also check the email engine log file which is by default in <remedy install dir>/AREmail/<servername>/. What date does this file have? What's the contents? you can start the email engine service manually by running 'emaild.sh start' as a user with enough permissions, but you'll have to make sure it starts whenever remedy starts by adding it to armonitor.conf.
-- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On Jan 31, 2008 8:50 PM, PCR Remedy <[EMAIL PROTECTED]> wrote: > ** Hi, I have a problem with email engine. All seem its ok, I don't get any > error with -Debug, at Email Error form and log, I also tried arsql y arapi > logs > The email message just keeps in YES status. > > I already reinstall the ARS and the email engine and check connectivity with > the email server and port. > There are not firewall rules. I reinstalled the java, too. > > The production Servers works fine until a problem with site's air > conditioning system that turn off the servers. After that the emails doesn't > go out. > > The worst part is that we have a Failover Server where the email engine have > the same behavior. > > Could you please give me another clue where to look up? > > Thanks. > > PCr > > Red Hat Enterprise Linux AS release 4 (Nahant Update 6) > Oracle 10.2.0, Client 9 > Remedy ARS/Email Engine 6.3 patch 23 > Customer Service 5.6 > Load Balancer > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
