George - I got the same error when attempting to take people out of support groups in CM 7.1.0 Patch 5 and also Patch 6. I didn't have the bandwidth to chase it down but I made an assumption the error came from a push or set somewhere. I just disabled the people for the support group I wanted to remove, but that was my lazy response at the time. My guess is this is related. Somewhere in CM there is a field that is being referenced that is either not on the Change form or perhaps not on one of the zillion joins or underlying forms. Now I am going to go out and try to figure out what is causing my error and if I find it, maybe I can help you also. :)
Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Payne, George Sent: Friday, February 01, 2008 4:16 PM To: arslist@ARSLIST.ORG Subject: ARERR (314) with Change Management and FTS ** Hey everyone... ARS 7.0.01 P05 ITSM 7.0.01 P05 Server and Database are on AIX 5.3 Database is Oracle 10g We added FTS licenses and installed the Hummingbird application on our DEV server last night. Everything seemed to be going along just fine; we were able to perform case-insensitive searches on fields that were deemed to be important (First Name and Last Name on CTM:People) and then, this afternoon, we started getting a ton of ARERR 314 errors when users were testing Change Management. When displaying the results of a search for a Change Request, the system fired a pop up window on the User Tool with the following error message: ARERR [314] Field does not exist on current form An interesting note was that our ADMINs were not getting this error, so I thought it might be a permission thing, but it seems to be more than that. A user in the ADMIN Group but using a Floating ARS License gets the error. A user NOT in the ADMIN Group and using a Fixed ARS License gets the error. Non-Admin users with Floating ARS Licenses get the error. The only folks that don't get the error are Admin with Fixed ARS Licenses. When I disable FTS on the server, the error goes away. Has anyone else run into such shenanigans? I've looked for the FTS field (178) on the CHG:Infrastructure Change form and I don't find it there...maybe I need to add it!? Any help you can offer will be appreciated. Thanks, Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
