I have added or refined a couple of integrations in the last week where on Submit of a new Incident, I popped a message box to confirm one or more decisions with the User. I just used regular active links, firing on Submit with very low Order numbers, to open and populate the Message Box, and wait for a manual response. I edited the OOTB active links for the message box (actually I copied and customized the message box) to return the values I want, then added or modified other ALs to act upon the selection and make changes to the Incident form before submission; I did not have to use a guide. Opening the message box as a dialog stops the Incident submission from happening until the dialog is responded to.
BTW, in Incident Mgmt 7, the Process Flow Bar opens an Incident Create (Simple) view as a dialog "above" the incident form, and when you click Save it actually calls the assignment filter guide and returns the assigned group ID in order to trap for an error of no assignment and open the manual assignment tab in the dialog. I added ALs and the message box here to actually display the proposed assigned group and ask for confirmation, since our Help Desk 5.5 app has a similar pre-assignment customization (so did our Help Desk 4.0) and our users expect it. If they click Yes in the message box, the assigned group is affirmed and the Incident continues its Submit action. Clicking No leads to the OOTB error message, after which the manual assignment tab opens in the dialog. The other action I built used the same message box to get confirmation of a particular type of notification; when both events are triggered from an accelerator bar incident creation sequence, BOTH dialogs pop, one before the Create (Simple) dialog can close, another on submit from the base Incident form, all with active links that open the message box as a dialog with a specific view. I don't see where using an active link guide would have made this better. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Monday, February 04, 2008 1:35 PM To: [email protected] Subject: AL Guide Question ** I have a link on a form that is used to create a Help Desk ticket with all the proper info filled in for this particular type of request. It then displays the Help Desk ticket. I was looking for a simple way to pop up a window or message warning the user that this action will create a ticket. I want to give them a chance to cancel their action. I thought the easiest way to do this was with an AL Guide. My guide has 3 Als and one label. AL 1 opens a dialog window with a yes and no button. AL 2 creates the HD ticket and AL 3 exits the guide and closes the dialog window. I put in a guide label between AL 2 and 3 so that if someone clicks on the No button there is a Go To Guide label that I thought would skip AL 2 and exit the guide. This does not happen and the HD ticket is always created. What am I doing wrong? Is there an easier way to do this? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
