ARS 6.03 Patch 20
Exchange email
MS SQL2000
MS Windows 2003 server
ITSM 6.0
What they want is when a requester replies to a Help Desk ticket email,
have it go back into remedy's ticket number and update the worklog of
ticket. see attached on emails receiving from requesters.
Plain text replies. Any ideas on how to go about this??? Is the modify
action the best approach.
I have read the manual about using security keys and formatting but they
want the requester to be able to just type text and have it update.
Any suggestions is greatly appreciated
Joelie Dudley
Application Developer
555 Walnut Street
7th Floor, Forum Place
Harrisburg, PA 17110
Phone: (717) 772-8143
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
--- Begin Message ---
Problem is still there! I can not process QRS application for
Conemaugh Power Plant Station Emergency Response Team. There is no
accesses to Process button for this application.
George J. Aupperlee, EMT-P
Ambulance Licensure Coordinator
Bureau of Emergency Medical Services
Pennsylvania Department of Health
-----Original Message-----
From: Service, Remedy [mailto:[EMAIL PROTECTED]
Sent: Tuesday, February 05, 2008 7:50 AM
To: [EMAIL PROTECTED]
Subject: Case HD0000000302642 has been closed.
Case HD0000000302642 which you submitted regarding Unable to process
QRS recognition applications has been closed. The closure code is
Successful.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
--- End Message ---
