Does anyone know of any way to speed up the time it takes for the email engine to process outgoing messages between AR System Email Messages form and the Exchange server?
When we went live with ITSM 7.0.2 we decided to go with the out of box email notifications which has caused a large spike in the number of outgoing emails our system generates. In our 5.6 system we did not generate quite as many outgoing group notifications as are created using the out of box notifications in 7. During heavy volume parts of the day our email engine is getting backed up and sends messages out at about a rate of 3 to 5 messages a second. If a few hundred messages get created over a few minutes period there ends up being a delay between the create time in AR System Email Messages and the time they are sent to the customers and users. There is no problem with the rate messages get created in the form just a slow up in getting them sent out. Support recommended that I patch the Email Engine up to Patch 005 which seems to have increased the amount of messages sent out by about 1 a second but this was not as much of an improvement as I would have liked to have seen. I played with NumberOfSenderTreads= setting in the EmailDaemon.Properties file but this seems to have no effect at all. I have played with the polling interval but the issue is not the rate of times the AR Server connects to the mail server but how many messages it can process once the connection is made. We are running ARS 7.0.01 ~Mike Bardsley _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
